You have up to 15 days after receiving your order to exchange it for another or request a return by mail:
1. Request the pickup.
If you are registered, access the Returns section and fill out the form.
2. Prepare your package with the delivery note.
Pack your items securely, in the original package if possible, and include the delivery note. It is important that you indicate in this document if you want to make a change in size or return and the corresponding items.
3. The carrier will come to your home to pick up your package.
Our carrier will contact you to inform you of the pick-up day and time.